Eden believes that the key to maintaining a successful client relationship is through providing outstanding support. You can rest assure that your questions will always be responded to quickly and professionally. The Eden Support Desk is the central point through which product enhancement suggestions are made, suspected issues are reported, and requests for additional services are logged, tracked and completed.

The support desk has adopted industry best practices in the form of the Information Technology Infrastructure Library (ITIL) framework of standards and methodology, ensuring that your dealings with the support desk are as smooth and hassle-free as possible.  As both our AMPS and GEMS products continue to achieve successes in overseas markets, the support desk will also become a 24 hour 7-day a week operation.

The Support Team can be contacted by phone + 61 2 9492 7920 or by email at support@eden.com.au. Alternatively you can log your request directly into our electronic register at www.eden.com.au/support.